What you'll do :

• Provide an excellent level of customer service to all levels of business.
• Maintain customer accounts as assigned.
• Effectively troubleshoot and identify reasons for non-payment.
• Communicate with customers to resolve on-account balances.
• Process financial assistance claims from patient and pharmacy based on communicated program guidelines
• Upload financial transactions in SAP and maintain precise records.
• Organize and file relevant documentation for audit purposes.
• Effectively communicate with patient care specialist and program manager to resolve financial assistance payment issue.
• Assist with question and inquiry of reimbursement from patient and pharmacy.
• Maintain a strong understanding of workload and ensure timely collaboration on issues.
• Support various reporting requirements.
• Participate and assist in departmental continuous improvement activities related to process, quality, training etc.
• Assist with ad-hoc and cross-functional projects and initiatives as required.
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
• Commitment to promoting a workplace of inclusiveness and belonging.

What you bring :

• College diploma or University degree in Accounting.
• Minimum 2 years of related experience.
• Must be computer literate with the ability to learn new programs quickly. Proficiency with MS WORD and MS EXCEL is mandatory.
• Must be able to work independently as well as within a team.
• Must have the ability to prioritize and schedule daily activities while working under tight time constraints.
• Excellent communication skills with the ability to deal both professionally and effectively with external customers.
• Strong attention to detail.
• Demonstrated ability to handle stress effectively and thrive in a fast-paced environment.
• Commitment to excellence and the quality process.
• Prior experience in the healthcare or pharmaceutical industry is preferred.
• Experience with SAP system is preferred.
• Bilingual (French & English) would be an asset.