As an organization, CGIS celebrates the values of Integrity, Excellence, Initiative, Humour and Fun, Teamwork, and Continual Learning.

We are looking for an employee who shares our passion and values and adds to our tremendous synergy to create an environment for long-term success and accomplishments for both the employee and CGIS.

The Opportunity

Reporting to the Aftermarket Lead or Director of Aftermarket, this position requires a complete grasp and proven ability to provide quotations and suggested solutions to CGIS customers.

This role will focus on aftermarket service, repair, and solutions for valve and automation products, from very simple streamline solutions to multifaceted engineer solutions.

This role requires being a trusted resource with extensive knowledge of CGIS products, procedures, and customer applications.

You will be responsible for quotations, sale finalization, case creation, order creation, logistics, mobilization, and completion of final repair reports with the goal of improving the client’s reliability and experience with our core products.

Due to the collaborative nature of this role, effective partnership across a network of service companies is both expected and necessary.

Detailed Responsibilities

• Provide quotations, phone or in-person support, and troubleshooting to our customers as it relates to aftermarket service and sales solutions
• Prepare quotations with repair reports that support the findings and reasoning for the suggested solution
• Ensure profitability of orders creating a win-win for CGIS and its customers
• Work with outside sales to drive new and existing business. Some travel to sites will be required to support and assist this work
• Make CGIS Service Solutions a recognizable name for repairs in the industry and source of revenue to CGIS
• Maintain accurate records, files, photos, and CRM information around each case to allow for visibility and repeatability of Service orders
• Continuously improve items to ensure optimal efficiency in the programs and systems used for service
• Provide exceptional customer service to ensure response and customer touchpoint targets are met
• Effectively and efficiently utilize the resources available to ensure capacity, capability and focus to complete Service-related work
• When required, apply similar skills in quotations to other Streamline and Engineered Solution type inquiries.
• Work with planning and operations leads to ensure adequate inventory of spare parts and working with customers to ensure they have inventory for their critical spare needs
• Create reports and documents that support quotations and final repair reviews to improve the customer’s knowledge of the work completed
• Maintain adequate records of training required for site visits
• Provide great instructions, details and handovers to the various departments, call kick off meetings with required stake holders as required to ensure optimal effectiveness and understanding of the vision, scope, and success of each service order

About you

• Degree in Electrical, Mechanical, or Process Engineering or relevant work experience
• At least five years’ experience with Industrial Valves and / or Automation (controls and instrumentation)
• Working knowledge of QA / QC requirements; Destructive, and nondestructive testing requirements
• Previous experience using a CRM (SAP preferred)
• Experience in the Markets of Mining, Oil and Gas, Oilsands, Pulp and Paper, Hydrometallurgy, Power, Water, or Wastewater will be considered an asset
• Excellent interpersonal skills ability to develop meaningful working relationships with customers, vendors, and colleagues
• Demonstrated ability to prioritize work and strong time management skills
• Excellent communication skills verbal, written, and face-to-face
• Demonstrated ability to provide a great customer experience
• Strong business acumen; the know-how makes a difference
• Strong technical aptitude with attention to detail and excellent organizational, analytical, and problem-solving skills.

Demonstrated ability to provide outstanding solutions to customers’ needs and concerns

• Tenacious with a demonstrated ability to drive and support a successful sales culture
• Proven ability and interest in supporting, coaching, and mentoring others
• Natural curiosity and thirst for knowledge and continual learning
• Recognition that change is an essential part of progress and adapts to it
• Ability to provide effective technical and sales arguments with customers
• In possession of travel documents allowing for travel to US for training

Everyone on the CGIS team enjoys

• Company Paid Extended Health / Dental / Vision / Paramedical Benefits
• RRSP Matching Program
• Annual Profit Sharing
• Paid Sick Days and Paid Personal Days
• Two paid Sunny Fridays or Mondays to extend your weekend
• Competitive Vacation Package
• Employee & Family Assistance Program
• Costco Membership
• Employee Referral Program
• Career Development Opportunities, including a Tuition Reimbursement program
• Cost Plus Benefits to promote personal health

If you are looking for a rewarding opportunity with a vibrant, growing company and your skills and background meet the criteria above, we’d love to meet you.

Please submit your resume and cover letter (optional) to [email protected].

Candidates must be legally eligible to work in Canada. Full disclosure of any restrictions must be disclosed at the time of expressing interest and supporting evidence must be provided prior to any potential offer of employment.