Description

Bilingual Customer Service / Order Fulfillment Representative-HYBRID

Full-Time, One Year Contract

Location : Brampton HYBRID - 2 Days in the office (Tues / Wed)

Hours : 9 : 00am-5 : 30pm

Salary : Up to $60K + 5 % BONUS

As a global medical technology leader for more than 35 years, their mission is to transform lives through innovative medical solutions that improve the health of patients.

PERKS :

• A family environment with very low turnover
• 4 weeks’ vacation for a one-year period OR 6% vacation pay upon termination if they haven’t taken any or all of their accrued vacation time
• Company events!
• Immediate benefits includes dental; health and HCSA but no pension plan.
• Full Benefits on first day of employment

Responsibilities

• Receive and process customer orders via EDI, Fax and Telephone
• Troubleshoot discrepancies between customer PO and internal system
• Collaborate with other departments to ensure customer’s order is processed and filled in a timely manner
• Process customer product credits / returns in a timely manner
• Documents and resolves customer complaints / inquiries

Skills Required

• Bilingual French and English at a professional level (spoken / written)
• Knowledge of ERP systems
• SAP is an asset
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent organizational and communication skills
• Superior problem-solving
• Strong attention to detail

Preferred Qualifications

• Knowledge of electronic ordering methods (EDI, GHX, GFAX)
• Knowledge of Salesforce Service Cloud
• Knowledge of consignment transfer / billing

Experience Requirements

2-3 years’ experience in Product Order Management

Preferred Qualifications

Medical industry experience would be preferred

Education Requirements

• Post secondary education