We’re thrilled that you are interested in joining us here at the Amynta Group!

The Bilingual Learning Management System (LMS) Coordinator, reporting directly to the Operations and Design Manager, Performance Center, is primarily responsible for providing the day-to-day support and coordination for Sym-Tech’s external facing Learning Management System and the class operations for all Performance Centre courses

Position Functions :

• Support the day-to-day operation of the LMS- user account management, course setup, content uploads.
• Provide technical support to both internal and external users on LMS-related issues, troubleshooting problems, providing solutions promptly and / or identifying more complex issues that may require escalation to resolve.
• Generate reports and analytics on LMS usage and performance metrics to improve the overall user experience.
• Serve as the first point of contact, provide logistical and administrative support, and help Learners, Instructors, Field Sales and other internal users with any system-related questions or issues regarding the LMS.
• Coordinate with stakeholders to assign training and learning paths based on job, role, and position.
• Organize pre-training setup for in-person classes, including charts, workbooks, merchandise, and catering.
• Organize pre-training for virtual class setup.
• Provide course facilitators with administrative support.
• Act as the liaison for participants pre-, during and post-training.
• Manage course inventory of all training-related materials.

Minimum Requirements

• Bilingual (English and French) is required.
• Experience with a Learning Management Systems is an asset.
• Minimum 3 years in a customer service / administration-type role focused on technical support and troubleshooting
• Excellent communication and interpersonal skills, with the ability to effectively train and support users of varying technical abilities in both English and French.
• Detail-oriented with strong problem-solving skills and the ability to prioritize and manage multiple tasks simultaneously.
• Strong customer service and relationship-building skills
• Strong team building skills, to work well within a close team environment - self-sufficient, resourceful, and work well with minimal supervision.
• Ability to demonstrate a high degree of professionalism.
• Proficient in the MS Office suite.

The Amynta Group (the Company ) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.

The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.

A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and / or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.

The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.