Customer Service Rep - BAM (CAN)

Mississauga, ON, Canada Req #2418 Wednesday, June 5, 2024

Purpose

CSR will support our International Sales & Service team. This role will work across the organization to facilitate effective administration and office operating procedures related to the customer experience.

Areas of Responsibility / Tasks

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.

• Customer sales order processing
• Customer shipment and documentation.
• Export supply-chain management : Coordinate ocean shipments
• Export documentation
• Respond to & resolve customer inquiries
• Coordinate foreign supplier purchase orders & payment
• Assist with Documentary Collections & Documentary Letters of Credit
• Identify opportunities to create efficiencies, streamline operations and implement new processes to handle tasks
• Provide administrative support where required

Supervisory Responsibilities

An inspiring leader selects the best possible candidate for each position, provides structure, direction, feedback, recognition, and accountability;

in addition to facilitating team processes, on-going training, and delegation for the following Employees within the Ravago culture and policies.

Not applicable.

Key Partnerships

A team player must cultivate successful relationships with the following individuals to achieve alignment and support.

• Sales Team
• CSR Manager

Competencies; Knowledge, Skills, Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility.

The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.

• High-level of accuracy and attention to detail in preparing, reviewing and entering information
• Excellent written and verbal communication skills
• Ability to prioritize and react to changing situations; ability to work under pressure and meet deadlines
• Self-disciplined with effective organization and time management skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Minimum Qualifications / Education / Experience / Certifications

• Education :
• Note desired educational requirements. College Diploma in Business Admin and / or equivalent is required.
• Please note whether required or preferred as this helps identify potential level. Equivalent experience considered in lieu of degree (Do not remove as this is required language)- Preferred.
• Systems Experience : Microsoft suite : Outlook, Excel - Required (Teams, SharePoint, PowerPoint preferred)
• Licenses / Certifications : None
• Language : English

NOTICE TO APPLICANTS :

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status.

We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

Other details

• Job Family OPS / SALES SUPPORT JOB FAMILY
• Job Function WC (Job Function)
• Pay Type Hourly
• Employment Indicator 724765125 - BAMCO Sales Support