Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.

Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail.

Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software.

Escalates complex matters to senior staff. Minimum of 1 year related experience required.