Front Desk Agent - Charlevoix

Job location

Club Med Quebec Charlevoix

Certifications

Diploma in the relevant field preferred

Ability in the language

Fluent French and English, knowledge of another foreign language a plus

Experience level

2-3 years experience in the field

Contract type

Permanant or temporary contract

Company information

Club Med is above all an extraordinary utopia founded by the determination of two men : Gilbert Trigano and Gérard Blitz.

The latter declared : "From this idea was born a érard Blitz struck the right chord in the after-war context. Releasing individuals from their constraints, allowing them to find themselves and return to original joys.

The G.O, the founding pillar of Club Med "At Club Med, kindness is a profession in its own right and that profession is more than a job, it's a lifestyle, it’s a form of life", explained one of the founders, Gilbert Trigano.

Package

• Permanent contract
• Competitive salary and healthcare package

Job description

You are

• Agile,flexible
• Attentive
• Good relational / customer relationship
• Rigorous
• Flexible
• Reactive

You will

• Knowing perfectly all the standards, products and services offered in your village and Club Med in order to achieve a high level of satisfaction.
• Professionally assisting guests on arrival and departure (check-in / check-out) and during their stay.
• Making suggestions to your manager to improve daily operations.
• Getting involved in realizing the turnover of additional sales
• Knowing and applying the payment and billing policy and being responsible for all financial transactions in your workspace.
• Handling common requests in correlation with Guest Relation service if necessary, and assuming the tasks when it is closed, while ensuring communication and follow-up.
• Replacing the Night Audit or Night Receptionist according to the needs fixed by your manager.
• Knowing and applying the Hygiene & Safety standards and all emergency and evacuation procedures and informing the customers of these standards and procedures

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