Implementation Specialist On behalf of our client in the Consulting Sector, PROCOM is looking for an Implementation Specialist.

Implementation Specialist - Job Description

• Reporting to the Manager, National Platform Support and Conversions, the Implementation Specialist’s main purpose is to :
• Oversee IT Implementations to practices throughout Canada from initial practice contact through to post implementation review
• Ensure all processes relating to the implementation are followed correctly and to set deadlines, having full awareness of the status of each process, escalating any issues where necessary
• Ensure any changes landed within our practices are done so empathetically, and expectations are set at the earliest opportunity
• Collaborate with peers to continually feedback and improve the roll out processes
• Main and first point of contact for the practice throughout the implementation process
• Liaison between the practice and other internal departments and third-party suppliers
• Reporting any potential issues to the Lead Implementation Manager
• Post implementation review and feedback
• Ensure pre migration tasks are completed and accurate
• Maintain and update all implementation documentation for each implementation
• Manage go live issues, raise tickets and handover to internal or third-party support if necessary
• Initial planning and preparation including discussing each implementation with relevant team members
• Hold remote initial meeting with key practice staff
• Follow implementation approach document
• Data validation on test extract
• Set up of bespoke setting within the software environment
• Ongoing communication with practice around implementation plan
• Pre implementation tasks including collecting and manipulating import documents into the required format
• Remote Go Live support for day 1 and 2
• Attend remote post implementation meeting with practice staff

Implementation Specialist - Mandatory Skills

• Software implementation experience
• Excellent communication skills, with the ability to tune style and approach to create great relationships with a diverse range of personalities
• Experience in a customer facing role
• Project Management accreditation would be beneficial
• Proficient in Microsoft Office / O365 (especially Excel)
• Experience in auditing data quality

Implementation Specialist- Preferred Skills

Veterinary experience preferred

Implementation Specialist - Assignment Start Date ASAP 12 months to start Implementation Specialist - Assignment Location Vaughn, ON Work Remotely