JOB RESPONSIBILITIES :

• Receive & enter orders from Customers
• Verify inventory status, ship / delivery date, maintaining Customer contact with updates as needed
• Confirm ship-to’ site address, extra details regarding transportation method of delivery to location
• Follow up with Customer to confirm delivery, update Sales Order in system release for invoice process
• Action order / delivery issues for resolution or escalate for further action as per company policy
• Provide update ETA data etc. on back-ordered items
• Communicate clearly on full-cycle order fulfillment
• Punctual and reliable attendance

SKILLS REQUIRED TO BE SUCCESSFUL AT THIS JOB :

• 1+ year minimum customer service experience
• Able to work independently and collaboratively within a 5-person team environment
• Clear English language skills : verbal, written, reading comprehension
• Highly organized, attention to detail, ability to articulate with confidence and professionalism
• Technology savvy strong knowledge of MS Office suite and comfortable learning new programs
• Solid reasoning, problem-solving and mathematical skills as they relate to inventory quantity & pricing
• Ability to prioritize, multi-task, sense of urgency to meet daily workflow completion