Responsibilities :

• Perform proactive tele sales to customers across Canada.
• Sell products and services, offer add-on and up-sell products that may benefit the customer, and suggest alternative products when a customer requested product is not available.
• Help customers determine the right products to meet their needs.
• Execute sales effort in an ethical and professional manner that will reflect favorably on the reputation of both the sales person and the company.
• Create and maintain solid, long-term relationships with customers.
• Assist and resolve customer requests and / or problems in a prompt and professional manner.
• Attend sales and product meetings.
• Advance through product training courses.
• Maintain a current library of reference material.
• Interact with Sales and Inter Department to exchange customer needs information.
• Document lost sales and customer comments.
• Quote pricing and delivery to customers in a timely manner.

Qualifications :

• Possess knowledge and education in the industry (Sales, Communications and or business).
• Must have the ability to work quickly and accurately within a multitasking environment.
• Must possess interpersonal skills, organizational skills, be a self-starter, detail-oriented, and have the ability to multitask and communicate in English (written and verbal).
• Strong phone and customer service skills.
• Excellent time management skills.
• Proficiency with Microsoft Office programs such as Word, Excel and Outlook.
• Ability to interface with all levels of management within the company.
• Knowledge of pipe, valve, fitting product applications, and sales experience preferred.
• Comfortable reviewing written specifications and selecting the appropriate product.
• Industrial valve experience would be an asset.
• Experience supporting the commercial market would be an asset.