With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview :

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer.

Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities :

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and / or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

• Ensure that all exits / loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.

Competencies :

• Communicates Effectively
• Customer Focus

Skills :

• Interpersonal skills
• Organizational skills
• Attention to detail

Direct Manager / Direct Reports :

Front End Supervisor

Travel Requirements :

None

Physical Requirements :

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Hybrid Work :
• Dependent
• Dependent

Working Conditions :

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education :

Highschool Diploma or Equivalent

Minimum Years of Work Experience :

1 to 2 years Retail experience

Minimum Leadership Experience :

Certifications :

Other Requirements / Assets :