The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community.

With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!

This is technical and operational work in the provision of first level user support and problem resolution services to the organization.

• An incumbent responds to user calls; investigates and resolves first level software and hardware problems on computer, peripherals, network and production application systems;
• assesses problems and develops or assists users to develop possible solutions; refers more complex, major and unresolved software problems and hardware malfunctions to vendor or technical specialist, follows up on such matters, as required;
• installs, configures and distributes system updates and new software applications; installs, configures, and connects computer equipment and peripherals;
• tests software applications, special programs, and new equipment; establishes and maintains liaison with users and provides guidance, advice, assistance and informal training to same regarding the use of various application software and enterprise systems;
• keeps abreast of developments in corporate standards, application software, utilities and support tools; maintains, reviews and updates asset inventory data;

assists in the development of user aids, help desk procedures and scripts. Performs related work as required.

Qualifications include completion of a one year certificate program in computer sciences or related discipline at a technical institute or community college, plus sound related experience;

or an equivalent combination of training and experience. Considerable knowledge of the practices and procedures used in the installation and operation of computer equipment and software applications as related to the work performed, and corporate standard applications and operating systems, including Windows and macOS.

• Problem definition and solution techniques applicable to the work performed. Ability to install and configure computer hardware and software and to assist in the deployment and support of software applications, including Microsoft 365;
• investigate and resolve routine software, hardware and network problems and to liaise with vendor representatives and technical specialists on the more complex problems;
• perform a variety of system administration tasks; examine users' current applications, practices, and needs, and identify problems and recommend or develop solutions or improvements;

lift and set up computer and peripheral equipment. Experience with an IT Service Management System and a foundations certificate in ITIL V4 is preferred.

A valid Driver's License for the Province of British Columbia is required.

The closing date for this position has been extended until it is filled. New applications are welcome!

At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve.

We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community.

We warmly welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more vibrant and equitable future together.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.