MISSING PERSON COMMUNITY SUPPORT WORKER - Full Time

Posting# 2024-076R

JJR# 231

Job Title : Missing Person Community Support Worker X 1

Civilian / Sworn : Civilian

Status : Full-Time

Department / Unit : Investigative Service Division

Salary Grade : 10E

Salary Range : Schedule 10E - $84,943 to $99,938 per annum

as of January 01, 2023)

Posting Date : October 23, 2024

Closing Date : November 02, 2024

Start Date : January 25, 2024

Primary Job Location : 100 Wilson St. Hamilton, ON

Hours of Work : Monday to Friday from 0800 - 1600

Flexibility is required to attend, support clients and community partners after-hours.

SUMMARY

About HPS

Hamilton Police Service is comprised of four divisions, plus a training facility, that provide frontline and investigative services to Hamilton's more than 580,000 residents.

Our vision to be a trusted partner in delivering public safety is what motivates our members each and every day. Hamilton Police Service is an innovative police service dedicated to working in partnership with our communities to make Hamilton a safe and healthy community in which to live and work.

Established in 1833, Hamilton is one of the oldest policing services in the world.

Position Summary :

Under the direction of the Sergeant of the Missing Person Unit Unit , the Community Support Worker will be responsible for working collaboratively with the members of the Unit to support missing person investigations, including acting as a liaison with family, social service agencies and community.

The Community Support Worker will provide assistance for high profile cases and will occasionally be required for call-ins and after-hours work to support these investigations.

• Duties include, but not limited to ;
• Engage with external partners for Unit related inquires. Respond in person, by phone or in writing and / or relay calls and messages to the appropriate personnel.
• Respond after-hours to assist the Unit for high-risk incidents when available.
• Maintain accurate records and reports relating to clients supported by the Unit (e.g. contact lists, referrals, outcomes, barriers to access, etc.).
• Support community agencies in the development, implementation and follow-up of care plans for clients that go missing repeatedly and / or are high risk.

This will be in consultation with, but not limited to, mental health workers, youth and foster homes, Children’s Aid Societies, families and shelters.

• Participate in emergency consultations and assess risk using the Hamilton Police Service (HPS) risk assessment tool.
• Assist with safety planning and risk mitigation consultations for repeat and high-risk missing persons in consultation with the unique client, community agency and / or family.
• Complete HPS risk assessment forms and search urgency charts for Unit cases and review with the Unit Staff Sergeant.
• Liaise with family and social agencies, maintaining consistent contact and support throughout the investigative process.
• In consultation with the client and supports, conduct return interviews to help identify underlying push / pull factors to decrease repeat missing person incidents and support referrals.
• In collaboration with the Sergeant and Unit team, participate in and facilitate community agency advisory tables for missing person investigations.
• In consultation with investigative team and community agency workers, evaluate clients for intervention, apprehension and at-risk behaviours (e.

g. self-harm, substance use).

Assist with and provide training as part of the Unit team as required, both internally and externally. All training to be pre-approved by the Sergeant.

Support community agencies with questions regarding the online reporting tool.

• Liaise with and provide referrals to the Alzheimer’s disease / Dementia / Autism Spectrum Disorder Medic Alert Connect Protect Program.
• Liaise with families and loved ones related to long-term / cold case missing person cases.
• Have working knowledge of resources available in Hamilton and surrounding regions to support repeat and high-risk missing persons.

Supervisory Responsibilities : N / A

Working Conditions :

Open concept office. Will need to travel to and from various work locations. The duties of this position will involve physical and mental challenges, while maintaining a respectful and professional demeanor.

Some of the challenges include exposure to behaviourally difficult clients and / or demanding members of the public. Often dealing with high-risk individuals who suffer from severe mental health concerns and / or are substance users.

Clients may be under the influence of drugs or experiencing psychosis resulting in erratic behaviour and unpleasant communication.

Work may be performed in environments with exposure to disagreeable conditions (e.g. shelters, lodging homes, unkempt apartments etc.).

Physical & Sensory Demands / Dexterity :

Assignments will involve activities such as reading, writing, keyboarding, listening, talking, sitting, standing, walking, bending / stooping, reaching, filing and driving.

Education :

Minimum three (3) year University Degree in Social Work, applied Social Sciences, Psychology, Sociology, or a related field (e.

g. Mental Health, Addiction Studies, Case Management, Health / Social Services etc.).

Experience :

• Minimum three (3) years of full-time practical experience working with youth and / or adults in crisis or facing complex mental health and addition issues.
• Working knowledge and experience in trauma-informed practices.
• Current, relevant experience planning, implementing, coordinating and evaluating community-based initiatives and programs.
• Working knowledge or understanding of the judicial system would be an asset

Certifications & Licenses :

Valid Class G Driver’s License, or the equivalent, with no more than six (6) accumulated demerit points, permitting you to drive an automobile in Ontario with full driving privileges is required.

Certification in Crisis Intervention Training is required.

Mental Health First Aid Certificate is an asset and successful candidates may be expected to complete.

Skills & Competencies :

Ability to utilize a computer, including accurately keyboarding proficient Microsoft Word, Excel, and PowerPoint, and Case Management Software.

Prepare spreadsheets, presentations, etc.).

Strong verbal and written communication skills, including the ability to make presentations to various interest groups (e.

g. HPS members, senior management, Police Services Board etc.). Ability to prepare reports, articles, service plans and correspondence in a clear and concise manner.

• Exceptional interpersonal skills, including the ability to interact effectively with clients, police personnel, community / government agencies and members of the public.
• Must be able to establish and maintain effective working relationships and work collaboratively as part of a team.
• Demonstrated knowledge and sensitivity to the impact of social, economic, environmental and cultural issues impacting marginalized populations.
• Understanding of harm reduction frameworks, partnership building and health promotion strategies.
• Good problem-solving skills with an ability to manage multiple tasks and changing priorities to ensure deadlines are met.
• Ability to maintain accurate records with attention to detail.
• Strong leadership, judgement and decision-making skills. Self-motivated, enthusiastic and able to work with minimal supervision.
• Ability to learn and comply with HPS policies and procedures, and exercise good judgment within the framework of these policies and procedures.
• Good data collection, organizational, facilitation, follow-up and problem-solving skills.

INTERESTED IN THE POSITION?

Kindly submit your application (i.e. updated cover letter and resume) via email by indicating the posting number in the subject line to recruiting@hamiltonpolice.

ca before 11 : 59 PM on November 02, 2024. Please be advised we do not currently use AI technology as part of our screening and selection process

Hamilton Police Service is also committed to a fair and equitable recruitment and selection process, as well as in building, mentoring, and retaining a talented and diverse workforce representative of the communities we serve.

We remain committed to creating a workplace culture that is inclusive and reflects the diversity of the communities we serve.

We strongly encourage applications from diverse communities, including Indigenous peoples, persons from racialized groups, 2S&LGBTQIA persons, persons with disabilities, those who are able to speak fluently in another language(s) as well as anyone committed to a rewarding career in public service.

In accordance with the Ontario Human Rights Code (OHRC) should you require an accommodation at any time during the recruitment and selection process we encourage you to notify the Human Resources @ [email protected]

We thank everyone for their expressed interest and appreciate the time you’ve taken to submit you application. However, due to limitations only those selected for employment testing and / or an interview will be contacted.