Job Description

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and trace ocean shipments through the transportation cycle
• Ensure documents are timely sent and arrival notices communicated to overseas and customers
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the SOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to mails and requests (internal and external)

Qualifications

• Customer Service Experience
• Operations / Industry knowledge preferred but not required
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Proven analytical skills
• Good computer skills (Excel, Word).

Salary range : $40,000-$50,000