Offer Control Specialist

Main locations : Quebec, Quebec, CA

Quebec, Quebec, CA

Job Type : Full-time

Workplace type : Hybrid

Offer number : 4623

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector.

They count on us to deliver superior visibility and insights into network performance, service reliability and user experience.

Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach.

We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose : to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector.

Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber-optic networks.

With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide.

We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

A transversal role made to ensure proper offers and contracts management approval for RFTM (Remote Fiber Test Monitoring) solutions, interfacing with various departments and in particular all pre-Sales and Sales stakeholders building the commercial offers and negotiating the contracts.

M o re spe c i f ic a lly , yo ur du t i e s w ill c ons i s t o f :

• Apply EXFO’s offer and / or contract approval policy
• Provide relevant approvers with offer and / or contract financial assessment and risk, in full alignment with the offer and / or contract approval policy
• Organize of handover to post-sales organization
• Interact with different departments (i.e. Product Line team, legal, finance etc) to understand and summarize their concerns.
• Perform all other tasks to meet customer’s requirements related to pre-sales
• Maintain and develop departmental and company procedures
• Keeping accurate and up to date records
• Communicate effectively with all internal customers
• Participating in the continuous improvement of our customer service quality

Req uired s k il l s

• Relevant experience of about 2 years in a similar or same international function
• Excellent communication skills in French & English (oral and written)
• Knowledge of International Trade rules (Incoterms, means of international payments etc)
• Have a good understanding of the financial representation of an offer P&L and its key highlights
• Feel comfortable to present an offer or a contract to directors, VP and / or CEO (as required) with a clearly articulated summary
• Excellent knowledge of Excel and its analytics tools (pivot table, formulas)
• Capable to work with a team and autonomously
• U nde r s t a n d ing o f t he worldwide m a r k e t (including E C and non - E C co u n t r i e s )
• Pr o f i c i enc y in M ic r o s oft O ffice app l i cati on s i .e. W o r d . E xce l and O u t l oo k
• P r oc e s s d r i v e n
• Com m i t me nt t o q ua li t y
• Str o ng pl a n n i n g , p r i o r i t i z i ng a n d w o r k i n g t o t i gh t d e ad li n e s
• Knowledge on Power BI, Sharepoint and other collaborative tools (asset)
• T e l e c o mmu n i c a t i o n s T ech n ic a l ba c k g r oun d ( a s se t )

O t h e r

• Ac ti o n- and re s ult s - d ri v e n
• Adaptability, agility and flexibility
• Rigor and organization
• P r ob l e m s o lving
• G ood an a lytical sk il l s an d j ud g m e n t
• M a n a g e m u l t i p le o ffers and / or contracts
• Hi g h ly p r o f e ss i o n a l and ta k e r espo n s i b ility f o r o w n a c t i o n s
• E x ce ll en t c o m mun ic a t i o n a nd i n t e r p e r s o n a l sk i l l s bo t h ve r b a l an d w r i t t e n
• Promote a team player attitude and respect
• Pos i t i v e at t i t u d e , e n t h u s i a s t i c an d s e l f -mo t i v a t e d

Education

Bachelor’s degree in business administration or equivalent.

Any combination or relevant studies / experiences will be considered.

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at [email protected] or, if you are applying for a job located in Mexico, at [email protected].

Thank you for your interest in EXFO!