Job Description

Office Support Clerk

Key Responsibilities

• Greets clients and guests;
• Provides a professional, positive customer service experience to clients, guests and all internal firm members;
• Answers main switchboard and responds to queries professionally. Redirects telephone calls and messages to firm members;
• Responds to incoming email reception inquiries in a positive and professional manner;
• Resolves conflicts as they arise in a calm, professional manner.
• Takes care to see client / lawyer needs are met and acts in accordance with the firm values to provide excellent customer service at all times;
• Ensures courier packages are received and sent out as needed;
• Assists with bulk mailing as required;
• Maintains the reception area. Reviews guest seating area is tidy and presentable at all times;
• Closes reception at the end of day following regular daily procedures. Ensures the switchboard out of office attendant is on , the computer system is logged off and the reception desk is locked;
• Supports the Marketing group on an adhoc basis;
• Assists with scanning and e-filing various documents for firm members, expense reporting, and other administrative duties as required.

Qualifications

• Successful completion of a community college diploma in a business-related program
• Minimum 2 years’ experience working in a similar role, preferably in a law firm environment
• Proficiency in Microsoft Office (including Word, Outlook, Teams)
• Strong communication skills to help build relationships and provide excellent client service
• Able to exercise discretion and maintain confidentiality
• Possesses well-developed organizational and time management skills in order to manage changing priorities in order to meet deadlines
• Able to work well both independently, and within a team
• Operates with a high degree of accuracy and strong attention to detail
• Shows good judgment and respond well to constructive feedback.

Tagged as : Administrative, Legal