Job Summary :

Reporting to the Facilities and Operations Manager, the Overnight Support Worker delivers non-clinical services and operational support to ensure a smooth operation and high standard of respect and care for clients.

The Overnight Support Worker is also responsible for site security and maintenance (light duties that can be safely performed), housekeeping responsibilities, food service inventory and preparation, inventory control and administrative duties.

Working Schedule :

Typical working schedule is 22 hours per week. Schedule will be negotiated between Facilities and Operations Manager and successful candidate.

Compensation : $23.00 Hourly Rate

$23.00 Hourly Rate

EAP Benefits

3% Personal Leave; 44hrs maximum per year

4% Vacation pay

Role and Responsibilities :

Maintaining accurate records and communication shift exchange to Manager & Bed-Based Treatment Team

To support the Live-In Team Members

Facilitate supportive conversations and respond to client requests to maintain safe environment

To provide informal, non-clinical support to participants in programming during overnight shift

To act as a resource and role model for colleagues and participants alike

Engage in crisis intervention, problem-solving, and assisting participants or requesting right support

Admission and discharge support on occasion

Respond to e-mail and maintain ongoing communication with Manager and Colleagues about issues that arise

Complete Incident Reports when required

Engage in housekeeping and maintenance responsibilities

Stocking, replenishing, monitoring and controlling inventory

Food services support on routine basis throughout scheduled shifts

Attend meetings and participate in ongoing quality improvement pertaining to operational functions to organization.

To receive feedback on performance, plan / evaluate goals, and report on programs and services

To demonstrate in practice all established policies / procedures & practices of the organization

To participate in team meetings and supervision

To participate in all relevant in-service training

Provide ongoing feedback to Facilities and Operations Manager on ways to maximize efficiencies related to portfolio that strengthen operations.

Qualifications and Education Requirements :

Ideally 2+years of relevant experience in non-profit sector

A team player with a commitment to collaboration

Ability to work well autonomously and in team setting

Post-Secondary Education in PSW designation and / or Social Services preferred

A commitment to integrity, contribution and ongoing process improvement

A customer-service and growth mindset

Builds trust, credibility and relationships with internal stakeholders

Works with a high degree of ethics and diplomacy

Satisfactory Police Clearance Check

Standard First Aid; CPR-C with AED

Valid G Class Ontario Drivers’ License, good driving record and current liability insurance, in accordance with requirements of HPC policy