We are seeking a highly skilled and motivated individual to join our team as a German & English Bilingual Tech Support Agent.

Industry : Portable Battery, Portable Power

Languages : German + English

Working Time : 1pm-5pm, Monday-Friday (Berlin Daylight Saving Time)

Working Channels : Call, Email, Livechat

Responsibilities :

Provide exceptional customer service / Tech support in both German and English via call, email, and live chat channels

Assist customers with inquiries, technical support, troubleshooting, and product information related to portable battery and portable power products

Ensure prompt and accurate resolution of customer issues or concerns

Maintain detailed records of customer interactions and transactions

Collaborate with internal teams to address complex technical queries or escalate issues as required

Requirements :

Experience in online customer service and familiarity with multi-channel communication processes (Email, Hotline, Livechat)

Fluent spoken English without accent and ability to communicate effectively in written and verbal language

Possess frontline customer service etiquette and skills

Nice to Have :

With Call Center experience

Familiarity with new energy products, preferably with experience in serving high-priced smart home hardware products such as floor sweepers and robots

Basic knowledge of electricity usage, including specialized terms and concepts such as AC / DC power, input / output, load, power, etc.

Benefits : Work from home

Work from home

Opportunity to be full-time with good performance

Vibrant and inclusive work environment