• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week
• Education :
• Expérience :

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Work setting

Hotel, motel, resort

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients / guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Receive and record bookings for package tours
• Quote fares and rates
• Negotiate rates and terms
• Manage contracts
• Assist in budget preparation
• Professionalism in customer service
• Provide customer service
• Conduct sales calls
• MS Office
• Process data to conduct basic analyses of trends
• Participate in staff meetings
• Coordinate the flow of information within the team

Supervision

5-10 people

Computer and technology knowledge

• MS Outlook
• Data analysis and interpretation
• Reservation software
• Salesforce

Security and safety

Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Leadership

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Experience

2 years to less than 3 years

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

Bonus

Other benefits

• Free parking available