Retail Support Specialist - Life Cycles - Abbotsford, BC

ABOUT SPECIALIZED

JOB SUMMARY

A critical member of the team, the Retail Support Specialist balances excellence in retail operations, customer service, and a passion for digital excellence.

The Retail Support Specialist focuses on supporting the sales and service staff by managing the digital rider interactions (text, e-mail, digital leads, etc.

with the store to manage the flow of inventory and identify and locate the services / goods needed to provide riders with the right solutions on their time ride time! This role will reward diligent, detailed, and focused bike-fans who share our core belief that bikes change lives.

HOW YOU’LL MAKE A DIFFERENCE

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs
• Inspiring the rider, celebrating the purchase, and creating a lasting positive impression of the overall experience
• Proficiency in Lightspeed point of sale systems and store operational websites
• Deliver world rider-service that ensures ongoing sales and high levels of rider satisfaction
• In-store phone answering and voicemail management
• Cycle counting and inventory reconciliation
• Store transfers tracking and transporting
• Managing and tracking webstore sales and coordination of delivery
• Regular, dependable attendance and punctuality
• Assisting on the sales floor and ensuring the store is clean

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand
• A current or former retail employee with 1+ years of experience preferred
• POS experienced required
• Excellent communication (verbally and written) with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50 lbs. or more and use proper lifting skills

TELL ME MORE

• Dental*
• Vision*
• Short and Long Term Disability
• Company sponsored life insurance
• Competitive vacation package*
• Paid company holidays
• Employee discounts on all product
• Uniform Allowance
• Employee Assistance Program
• For eligible employees