Reporting to the Road Service Foreman, as the Road Service Technician, you will be responsible for servicing various clients within the Ottawa / Gatineau region.

You will be the main contact in the area for repairs and maintenance of their Merlo telescopic equipment.

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company.

We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

Department : Service

Main responsibilities :

• Employ diagnostic methodologies to determine repairs required over the telephone and on-site;
• Explain diagnosis and needed repairs to non-mechanical individuals;
• Efficiently plan and manage repairs and scheduled maintenance;
• Complete the various service documents clearly within the prescribed time;
• Order parts needed to repair and maintain equipment;
• Follow procedures for Warranty work and parts crediting;
• Promote Manulift values to existing and potential clients;
• Perform other duties as assigned.

Experience and desired skills :

• A relevant license is considered an asset (421A, 310T, 310S);
• Minimum of 3 years of relevant experience;
• Experience reading schematics (Electrical and hydraulic);
• Strong knowledge in hydraulic, electric, and electronic;
• Bilingualism : fluency in French and English both orally and in writing;
• Valid driver’s license with a clean driving record;
• Excellent diagnostic and troubleshooting skills;
• Ability to work independently as well as part of a team;
• Solid interpersonal and communication skills;
• High level of comfort in using a computer daily;
• Good organization and time management skills;
• Results-focused;
• Customer service-oriented.