Job Description :

In addition to the requirements for Security Guards, Team Leads will be required to perform the activities according to their assigned role as follows but not limited to :

• Ensure that all Security Guards are signed in, briefed, and at their proper locations;
• Build and maintain relationships with clinical team, liaise with Charge Nurses on shift as required.
• Liaise with Site Supervisor / Mobile Supervisor / Field Manager after hours;
• Conduct specialized investigations, as required
• Incident reporting and documentation
• Report all deficiencies
• Ensure Health & Safety requirements are met
• Provides leadership, direction, and ongoing coaching and training
• Motivate team, recognizing high-performers and submit commendations
• Ensures all standing orders and scheduled daily activities are carried out as required for each shift
• Ensures site staff adhere to all Paladin Security and site-specific security policies and procedures
• Ensures all Security Guards have received the mandatory training
• Coach staff when necessary and ensures proper documentation is passed onto head office
• Audit security equipment
• Documents and investigates security incidents and complaints
• Provide proactive and reactive security patrols.
• Communicates any concerns / issues with Client Service Manager
• Provide customer service to staff, patients, visitors, contractors with parking issues, redirecting parking concerns to parking vender.
• Assist hospital staff, patients, visitors, and contractors with navigating parking vender's machines and / or online portal.
• Assist hospital staff with lost or replacement parking cards as directed by the hospital's process.
• Provide parking passes to authorized individuals and departments
• Monitor and provide access to the contractor parking lot (Lot 3)
• Provide parking vender's contact information to patients, staff, and visitors when requested
• Support the hospital with refilling parking tickets and receipt paper in the parking machines.
• Other duties as assigned

Requirements :

• Minimum two (2) years of hospital security experience required
• Minimum one (1) year of supervisory / team lead experience is an asset
• Previous experience at this site is mandatory
• Preferred post-secondary education in a Law Enforcement / Security program
• Working knowledge of the Trespass to Property Act and Mental Health Act
• Superior written and verbal communication skills
• Demonstrated punctuality and reliability, tact and diplomacy
• A Valid Ontario Security Guard License
• Valid First Aid and CPR Level C Certification
• Proof of double Covid Vaccination
• Immunization Record (Measles, Mumps, Rubella, Varicella, and 2-Step TB Skin Tests)
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)Applicants lacking these certifications can opt into Paladin's UoF / MOAB training program prior to their onboarding training to ensure they meet the requirements of the positionPlease be aware : The UoF / MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position / availability

Highlights :

• Extensive training
• Competitive wages
• Advancement and growth opportunities
• Clear communications, scheduling, and support from a team of professionals there to ensure your success

healthcare

Education Requirements (Any)

High School Diploma / GED

Certification Requirements (All)

Management of Aggressive Behaviour (MOAB)

Vulnerable Sector Check

Immunization Record

Standard First Aid, CPR Level C

Valid Ontario Security License

Use of Force