Job Description

Job Description

We are currently experiencing rapid growth and development in our Richmond Hill location and are recruiting dedicated individuals for full time positions in our auto collection department.

The ideal candidate is someone who is charismatic, energetic, positive, self-motivated, willing to learn and believes in providing the best service and results.

Whether you are experienced in the collection industry or looking for a new career, we offer an excellent opportunity to work in an enjoyable environment with financial rewards.

Job Description

• Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
• Maintain compliance by use of proper policy, procedures, and scripts.
• Accurately record all details of communications and activities within the system.
• Proactively monitor and investigate accounts to locate pertinent information to aid collection.
• Identify cases for special handling according to company criteria, including legal actions and asset attachment.
• Maintain a clean and secure work environment.
• Ensure collection goals are obtained.

Qualifications

• Experience with auto financing, leasing, repairs or collections is an asset
• Strong negotiation and customer service skills
• Detail-oriented, organized, efficient and able to multi-task
• Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook
• Superior oral and written communication skills
• Experience using third-party bank database systems an asset
• A collection or sales background is an asset
• Bilingualism is an asset

Benefits

• Competitive salary, paid training, and a commission structure
• Incentives and monthly contests : prizes, trips, rewards, employee appreciation and bonuses
• Group Benefits (health, life, dental insurance plan - for full time employees)
• Career advancement and promotional opportunities

If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd would like to hear from you.

In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

About Us

Financial Debt Recovery Limited (FDR) is a multi-source provider for all corporate credit and revenue management needs, focused on collection services for accounts.

FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include, the Federal Government of Canada, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients.

Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

Inclusiveness

Financial Debt Recovery Limited is an equal opportunity employer. We are committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported.

If you require accommodation for the recruitment / interview process (including alternate formats of materials, accessible meeting rooms or other accommodation(s), please let us know and we will work with you to meet your needs.

Experience :

• collections : 1 year (Preferred)
• Auto financing / leasing : 1 year (Preferred)

Benefits :

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location : In person

Company Description

Le groupe de sociétés FDR

Financial Debt Recovery Ltd. répond aux besoins des entreprises en matière de gestion du crédit et des revenus, en se concentrant sur les services de recouvrement des comptes.

FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité de gestion des collections du gouvernement de l’Ontario, les plus grands portefeuilles automobiles, de nombreuses banques à charte du Canada et une vaste base commerciale de clients.

Nos clients comptent désormais sur FDR pour des résultats éprouvés et une assistance dans la gestion de leurs portefeuilles en contrôlant les impayés et en augmentant les recouvrements.

Agility One Outsourcing fournit à ses clients des solutions commerciales de gestion de centre d'appels et d'externalisation.

Notre activité s'appuie sur des systèmes de pointe et une technologie de pointe.

FDR Ltd / Agility One Outsourcing Inc. est un employeur garantissant l'égalité des chances et engagé en faveur de la diversité et de l'inclusion sur le lieu de travail.

En conséquence, nous fournirons des aménagements tout au long du processus de recrutement, de sélection et / ou d'évaluation ou pendant l'emploi aux candidats handicapés.

Si vous avez besoin d'aménagements à tout moment au cours de votre recrutement, sélection / évaluation ou emploi par la suite, veuillez contacter le service des ressources humaines et nous en informer.

Par la suite, nous ferons tous les efforts raisonnables pour fournir une assistance appropriée.

The FDR Group of Companies

Financial Debt Recovery Ltd. provides corporate credit and revenue management needs, focused on collection services for accounts.

FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients.

Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

Agility One Outsourcing provides clients with call centre management and outsourcing business solutions. Our business is supported by state-of-the-art systems and advanced technology.

FDR Ltd / Agility One Outsourcing Inc. is an equal opportunity employer committed to diversity and inclusion within the workplace.

Accordingly, we will provide accommodations throughout the recruitment, selection and / or assessment process or during employment to applicants with disabilities.

If you require accommodation at any time throughout your recruitment, selection / assessment or employment thereafter, please contact the HR department and advise.

Subsequently, we shall make every reasonable effort to provide appropriate assistance.

Company Description

Le groupe de sociétés FDR r n r nFinancial Debt Recovery Ltd. répond aux besoins des entreprises en matière de gestion du crédit et des revenus, en se concentrant sur les services de recouvrement des comptes.

FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité de gestion des collections du gouvernement de l’Ontario, les plus grands portefeuilles automobiles, de nombreuses banques à charte du Canada et une vaste base commerciale de clients.

Nos clients comptent désormais sur FDR pour des résultats éprouvés et une assistance dans la gestion de leurs portefeuilles en contrôlant les impayés et en augmentant les recouvrements.

r n r nAgility One Outsourcing fournit à ses clients des solutions commerciales de gestion de centre d'appels et d'externalisation.

Notre activité s'appuie sur des systèmes de pointe et une technologie de pointe. r n r nFDR Ltd / Agility One Outsourcing Inc.

est un employeur garantissant l'égalité des chances et engagé en faveur de la diversité et de l'inclusion sur le lieu de travail.

En conséquence, nous fournirons des aménagements tout au long du processus de recrutement, de sélection et / ou d'évaluation ou pendant l'emploi aux candidats handicapés.

Si vous avez besoin d'aménagements à tout moment au cours de votre recrutement, sélection / évaluation ou emploi par la suite, veuillez contacter le service des ressources humaines et nous en informer.

Par la suite, nous ferons tous les efforts raisonnables pour fournir une assistance appropriée. r n r n r n r nThe FDR Group of Companies r n r nFinancial Debt Recovery Ltd.

provides corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country.

Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients.

Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

r n r nAgility One Outsourcing provides clients with call centre management and outsourcing business solutions. Our business is supported by state-of-the-art systems and advanced technology.

r n r nFDR Ltd / Agility One Outsourcing Inc. is an equal opportunity employer committed to diversity and inclusion within the workplace.

Accordingly, we will provide accommodations throughout the recruitment, selection and / or assessment process or during employment to applicants with disabilities.

If you require accommodation at any time throughout your recruitment, selection / assessment or employment thereafter, please contact the HR department and advise.

Subsequently, we shall make every reasonable effort to provide appropriate assistance.