Responsibilities :

• Handle service requests via phone and email regarding equipment repairs.
• Generate work orders (WO) via the computer system.
• Prepare quotes for funding approvals, generate invoices, and scan and store documents in the appropriate locations within the computer system.
• Schedule appointments with clients for service and deliveries.
• Coordinate and schedule technicians for service calls and deliveries.
• Order repair parts for the service department.
• Monitor and follow up on quote approvals and parts orders as necessary.
• Provide backup for Customer Service, when required.
• Provide backup for Shipping and Receiving, when required.
• Adhere to existing procedures and policies.

Requirements :

• Grade 12 or equivalent. Post-secondary education is considered an asset.
• Bilingual in French and English is considered an asset.
• Previous experience with scheduling and / or dispatch is required.
• Previous experience with Shipping / Receiving is considered an asset.
• Knowledge of Microsoft Office.
• Self-motivated, well organized and able to communicate effectively with others.
• Adaptability, versatility, and a positive attitude as a team player.

If you are the successful candidate, you will be joining an award-winning company!

You will receive :

• Comprehensive health and dental benefits
• RRSP contribution matching
• Professional development and training opportunities