Position Summary

The main goal of a Travel Consultant is to sell an entire package to guests, including accommodations, activities and transportation, through on-line chat, email and phone.

A Travel Consultant cultivates a strong relationship with their customer database and builds on our high level of service to generate and maintain sales levels.

Shifts are 4 x 10 hour days. Key Responsibilities

• Act as a Tourism Whistler and Whistler.com ambassador, living our purpose and vision with passion & energy, achievement and respect
• Answer inbound calls, provide quotes to online vacation requests, and answer customer questions, emails & voice mails
• Execute various outbound calls including concierge, up sell calls, informational and customer focused
• Effectively communicate with Online Chat inquiries, quotes and actively pursue sales leads generated via the online chat with guests
• Meet or exceed individual and team sales goals on a daily, weekly & monthly basis
• Communicate effectively with clients, vendors and colleagues
• Respond to all guests in a timely, professional and friendly manner

Knowledge, Skills & Abilities

• Excellent knowledge of Whistler
• Effective time management skills with the ability to stay organized and multitask in a fast-paced environment
• Strong communication skills, verbal and written, through the telephone, on-line chat and email
• Commitment to customer service
• Strong attention to detail
• Skilled problem solving and conflict resolution abilities
• A team player who can also work independently
• Computer skills including MS Office, and a variety of cloud based software

Posting closing date : August 31, 2023. Closing date is subject to change based on applicant volume, so we recommend submitting your application as early as possible.