• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week
• Education :
• Expérience :

Education

Bachelor's degree

Work setting

• Telecommunications industry
• Private company, corporation or industry
• Office building

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Work conditions and physical capabilities

Sitting

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Ability to multitask
• Time management

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Experience

2 years to less than 3 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Registered Retirement Savings Plan (RRSP)

Long term benefits

Maternity and parental benefits

Other benefits

• Free parking available
• Learning / training paid by employer
• Paid time off (volunteering or personal days)
• Wellness program