• Education : Bachelor's degree
• Experience : 1 year to less than 2 years

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties

Computer and technology knowledge

Computer-aided design (CAD)

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Standing for extended periods

Personal suitability

• Accurate
• Organized

Screening questions

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
• Work Term : Permanent
• Work Language : English
• Hours : 35 to 40 hours per week