• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 32 to 40 hours per week
• Education :
• Expérience :

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

Office building

Tasks

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

1 to 2 people

Computer and technology knowledge

• Networking software
• Networking security
• Internet
• Servers
• Security software
• Word processing software
• Mail server software
• HTML editing software
• MS Office
• MS Windows
• SharePoint

Security and safety

Bondable

Work conditions and physical capabilities

• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Organized
• Ability to multitask

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?

Experience

7 months to less than 1 year

Financial benefits

• As per collective agreement